If you need help with MindPen, we’re here to assist.
Contact Support
For any issues, questions, or feedback, please email:
We aim to respond within 24–48 hours.
Common Topics
Recording Issues
Make sure microphone permissions are enabled in your device settings.
Transcription Problems
Check your internet connection, as transcription requires an active connection.
Uploads Not Working
Ensure your file format is supported and not corrupted.
Export & Sharing
If export fails, try again or check storage permissions on your device.
Languages
MindPen supports 30+ languages. Make sure you’ve selected the correct input/output language.
Feedback & Suggestions
We’re always improving MindPen. If you have ideas or feature requests, feel free to reach out.